Monthly Technology Accountability Report - Information as of February 28, 2026 [Information & Technology Services]

This report provides an update on the City of Dallas's technology initiatives and operations as of February 28, 2026. Key highlights include the completion of two minor projects: the expansion of the OnBase solution to the PDV Planning Division for improved document management and an upgrade to the Document Management System for Vital Statistics to enhance accessibility of birth and death certificates. Several major projects are advancing, including the Fire Station Alerting System, which has seen a cost increase of $929,164 to $4,567,164 and a revised completion date of March 2027. The Computer Aided Dispatch (CAD) and Records Management System (RMS) Universal Replacement project, with an estimated cost of $22,575,728, is set to begin in January 2026 with a completion target of November 2027. The 311 Notification Enhancement Phase 2 project has a revised completion date of May 2026. IT operations show a consistent number of service desk calls, with 4,732 in February. Critical applications like CAD, Fire Station Alerting System, and RMS maintained 100% uptime in February. The report also details IT budget execution, contract management including upcoming approvals for Netsync Network Solutions ($2,392,622) and Workday, Inc. ($4,890,277), and budget performance for various funds, noting variances in Personnel Services for Fund 0191 (-$25,310) and Fund 0197 (-$190,308), and for Supplies in Fund 0198 (-$1,042,871). Cybersecurity training is at 89% completion for the current fiscal year, and phishing test results show 80% of recipients did not respond. Disaster recovery efforts show 2,074 system backups completed in February.