A resolution approving a proposed Second Amendatory Agreement between the City and County of Denver and The Community Firm to provide information on and direct access to the Temporary Rental and Utility Assistance (TRUA) program through a customer service call center, citywide. Amends a subaward with The Community Firm (DBA Community Economic Defense Project) by adding $700,000.00 for a new total of $2,265,224.00 and adding twelve months for a new end date of 12-31-2026 to provide information on and direct access to the Temporary Rental and Utility Assistance (TRUA) program through a customer service call center, citywide (HOST-202473566/HOST-202582095-02). The last regularly scheduled Council meeting within the 30-day review period is on 1-5-2026. The Committee approved filing this item at its meeting on 12-2-2025.

This resolution approves a Second Amendatory Agreement with The Community Firm (DBA Community Economic Defense Project), increasing its contract by $700,000 for a new total of $2,265,224. The contract term is extended by 12 months to December 31, 2026. This funding, sourced from General Funds and Affordable Housing Property Tax Funds, will continue to support a citywide customer service center for the Temporary Rental and Utility Assistance (TRUA) program. The center provides multi-channel support (calls, texts, chats, emails, in-person) to help Denver residents access TRUA and other stability services. Over the extended term (January 2024 - December 2026), the center is anticipated to handle a total of 82,000 customer service contacts and serve 7,500 unique households seeking rental and utility assistance.

This agreement ensures that Denver residents in need can continue to access vital Temporary Rental and Utility Assistance (TRUA) through a dedicated customer service center. The extended funding will help an estimated 7,500 unique households avoid eviction and maintain housing stability by providing financial aid for rent and utilities, along with easy-to-access support via phone, text, chat, and in-person services.

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