Approves a contract with McorpCX, LLC, for $1,200,000.00 and for three years for customer experience consultancy work, passenger, journey mapping, and employee training at Denver International Airport, in Council District 11 (PLANE-202579917).

The Denver City Council is considering a contract with McorpCX, LLC for $1,200,000.00 over three years to provide customer experience consultancy work at Denver International Airport. This initiative, located in Council District 11, will focus on passenger journey mapping and employee training to enhance the overall airport experience, aligning with DEN's Vision 100. The contract is set to begin in December 2025 and conclude in December 2028.

This contract aims to improve the traveler experience at Denver International Airport through enhanced customer service strategies and employee training.

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