Consideration of approval of RightFax Prime Support with Open Text submitted by Information Technology

This item concerns the renewal of the prime support contract for the RightFax system with Open Text. The Information Technology Department is submitting the request for approval.

Key Details:

• Vendor: Open Text
• Product: RightFax Prime Support
• Coverage Period: February 1, 2026 – January 31, 2027
• Total Cost: $16,558.17 (as per quote RC831438, with a potential increase to $18,213.99 after the term start date).
• Justification: The RightFax system is critical for established business processes across various departments, and this support ensures continued functionality.
• Contract Type: The renewal is being processed under DIR Contract DIR-CPO-4405.