Subject: IT PSA With Medical Priority Consultants, Inc. From: Oakland Fire Department Recommendation: Adopt A Resolution (1) Authorizing The City Administrator To Execute An Information Technology Professional Services Agreement With Medical Priority Consultants, Inc., Doing Business As Priority Dispatch Corp., For A Licensing And Hosting Software Suite To Support Fire And Medical Dispatching Operations, From October 1, 2025 Through September 30. 2028, In An Amount Not To Exceed One Hundred Fifty Thousand Dollars ($150,000.00) With An Option To Extend The Agreement For Two Additional Years At A Total Amount Not To Exceed Two Hundred Fifty Thousand Dollars ($250,000.00) And Without Returning To Council; (2) Authorizing A One-Time Payment Not To Exceed Two Hundred Thirty Three Thousand And Thirty Dollars ($233,,030) To Pay Outstanding Invoices From Fiscal Years 2022 -2025; (3) And Waiving The Competitive Multistep Solicitation Process For The Acquisition Of Information Technology Systems Requirement And Local/Small Business Program Enterprise (L/LSBE) Requirements

This item authorizes the City Administrator to execute an Information Technology Professional Services Agreement with Medical Priority Consultants, Inc. (dba Priority Dispatch Corp.) for a licensing and hosting software suite to support Fire and Medical Dispatching Operations. The agreement is for three years, from October 1, 2025, through September 30, 2028, with a not-to-exceed amount of $150,000. It includes an option to extend for two additional years, not to exceed $250,000 in total. Additionally, a one-time payment of up to $233,030 is authorized to cover outstanding invoices from Fiscal Years 2022-2025. The City Council is also asked to waive the competitive solicitation process for this acquisition, as Medical Priority Consultants, Inc. is the proprietary vendor of the PROQA system used since 1995, and changing systems would require extensive modifications and retraining. The Alameda County EMS Agency also mandates the use of the MPDS system for medical 911 call triaging. The waiver of Local/Small Business Enterprise (L/LSBE) requirements is also requested due to the vendor being based in Utah.

This agreement ensures the continued operation of the 911 emergency dispatch system for fire and medical calls, maintaining the city's Accredited Center of Excellence status. Residents will continue to receive critical dispatch services without interruption.

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